Shipping Policy

Last updated: 7/21/2026

Thank you for shopping at Lenvio. This Shipping Policy explains how we process, dispatch, and deliver your orders.

Order Processing Time

All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, dispatch may be delayed by a few days. If there will be a significant delay, we will notify you via email or the contact information provided at checkout.

Shipping Time

Once your order has been dispatched, delivery times vary depending on your location:

Please note: these are estimated delivery times from our shipping carriers and are not guaranteed. Delays caused by customs processing, local holidays, weather, or other circumstances beyond our control may extend delivery times.

Total estimated time from order to delivery: approximately 8–14 business days (1–2 days processing + 7–12 days shipping).

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order's status using this number on the carrier's website.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Customs, Duties, and Taxes

Lenvio is not responsible for any customs fees, import duties, or taxes that may be charged by your country once your package arrives. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information before placing an order.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery window, please contact us at support@lenvio.co and we will investigate the issue with our shipping carrier.

We are not liable for orders that are delayed due to:

• Incorrect or incomplete shipping addresses provided by the customer
• Customs delays
• Circumstances beyond our control (natural disasters, carrier delays, etc.)

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. Lenvio is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@lenvio.co — we will do our best to correct it before dispatch, but cannot guarantee changes once an order has shipped.

Multiple Items and Split Shipments

If you order multiple items, they may be shipped separately from different warehouses and may arrive at different times. This does not affect the total delivery estimate.

Contact Us

If you have any questions about this Shipping Policy, please contact us at:

Lenvio Email: support@lenvio.co